Shipping & returns.
How an Estro gets to your room, what it costs, and what happens in the unlikely event it isn't for you. Plain-spoken, like everything else here.
Version 1.2
Applies worldwide
How it travels.
Every pair leaves Lisbon in a custom wooden crate, fully insured, on a tracked freight service. We don't drop-ship and we don't flat-pack, because a finished cabinet is heavy and we'd rather it arrived in one piece than quickly.
Because each pair is built to order, your crate ships at the end of the build, typically six weeks after your order is confirmed. You'll get a photo of your actual speakers before they're boxed, and a tracking number once they're on the truck.
What's included
- Crated & insured: door to door, fully covered in transit.
- Two-person delivery: for orders within Iberia, we deliver and place them ourselves.
- Packaging take-back: we'll collect the crate on a future visit, or you keep it for moving day.
What it costs.
Shipping is free across Europe. Everywhere else, we charge at cost, with no markup and no handling fee.
Duties and import taxes outside the EU are the buyer's responsibility. We'll always declare honestly and help with the paperwork.
The 30-day audition.
Live with your Estros for 30 days. If they're not for you, send them back for a full refund, and we even pay the return freight within Europe.
We think a speaker can only really be judged in your own room, with your own records, over a few weeks. So every pair comes with a no-questions 30-day audition that starts the day they're delivered, not the day they ship.
Play them properly. Move them around. Live with them. If by day 30 they haven't earned their place, get in touch and we'll arrange collection.
Sending a pair back.
Returns are simple, but there are a couple of fair conditions so the next person gets a perfect pair.
- Within 30 daysof delivery: email us and we'll book collection.
- Original crate: keep it until you're sure; it's the safest way home.
- Honest wear is fine: normal listening won't cost you a cent.
- Refunds land within 5 working days of the pair reaching the workshop.
Custom finishes
Standard woods and stains return freely. A bespoke finish ordered specially for you is non-refundable once cutting begins, and we'll always flag this clearly before you commit.
Ten years, workshop-direct.
Every Estro is covered for ten yearsagainst defects in materials and workmanship. Because we build and service everything ourselves, there's no third party to argue with, you just email the people who made them.
- Drivers & crossover: repaired or replaced free for ten years.
- Cabinet: re-oiling and minor refinishing at cost, for life.
- Transferable: the warranty follows the speaker, not the owner.
Read the full terms in our warranty document, or just write to us.